:: Sholiab embroidery ::

	Our FAQ

	Below is a list of common customer questions. Please contact us with any questions if you don't get the answered in below list. How do I get a quote or place an order? How long does the process take? What's the charge for editing? How do I get my logo? What payment methods do you accept? How to pay for it? Do you provide free trial order? Can you do 3D puff / patches/ applique? Do you have any minimum order? What's your charge price? I'm afraid that you would sell our design. What if I don't like my job? If we place orders with you, is it possible to get a term? Why do you send the completed order or quote e-mail twice to me at the same time? How do I get a quote or place an order? Send us an e-mail to below addresses with your logo attached in JPG, TIF, BMP, CDR, AI OF PDF format, although JPG is preferred, and provide information for the logo, such as size, which location to be sewed, or which kind of material will be sewed on. Design@sholiab.co.uk Or upload your logo to http://www.Sholiab.co.uk / We'll send a short confirmation email within 10 minutes after receiving your e-mail. If you do not get it on time, please check you spam inbox or bulk inbox of your email, it is probably that our reply goes into it. If it does not work, you can also try following ways: Write down your comments to http://www.Sholiab.co.uk Top How long does the process take? Our standard turn-around time is 24 hours, if you have rush orders, just remind us, we can finish within a few hours with NO extra charge. Top What's the charge for editing? Most of the editing is free, except adding new part to the original logo we have done or you change your introduction that need us to re-digitize, such as adding lettering, background, and we only charge the stitches for the extra part. Top How do I get my logo? We will send back the completed DST file (if you need other format please inform us), as well as the scan of the sewout, which will be scanned with high dpi and obviously tied into the thread count, then you can check the quality. Top What payment methods do you accept? We take Company check, Visa, Mastercard and American Express. You can pay by credit card via http://www.PayPal.com at no extra cost. To pay by bank wire payment, please contact us. Top How to pay for it? About payment, you can pay by credit card via http://www.PayPal.com at no extra cost. PayPal is the fast, easy and secure way for online payments. (PayPal, an eBay company), our PayPal account is: Pay@sholiab.co.uk Or visit our website online payment: http://www.sholiab.co.uk/Payment.htm , Simply click "Pay Now" button, it's redirected to PayPal's secure payment site. Top Do you provide free trial order? We don't provide the trial order free of charge since our quality is guaranteed, you can send a logo to us to digitize, and will not pay unless you are satisfied. Top Can you do 3D puff / patches/ applique? Yes, we can. All of digitizers here are very experienced in it. Top Do you have any minimum order? What's your charge price? Our unit price is £5/1000 stitches, Minimum charge is £15. Top I'm afraid that you would sell our design. Your design will be kept strictly confidential by us. We never sell our customer's design to others. Also we have a strong system of store to keep your designs in case you lose it , please feel free to contact us, we'll resend it to you ASAP. Top What about if the design don't meet my satisfaction? We make every effort to make sure that you are satisfied with your order. We will do everything possible to ensure that your orders are done with the highest quality. Let us know if you are not satisfied with the design we digitized, we will make it correct as per your request right away. Top If we place orders with you, is it possible to get a term? We usually send out invoices to our customers twice a month, for the previous half month. Since it may take about one week to prepare and send out the invoices, it implies term already when you get the invoice. Therefore, we will not give term, and the invoice is due up on receipt. Top Why do you send the completed order or quote e-mail twice to me at the same time? To make sure that you can always get our emails, therefore not causing any delay to your business, we always send the same email twice with our different email account. Top

How do I get a quote or place an order?